FAQ     1.  I am currently filing paper claims if I transfer my claim filing to Rx Business Solution's billing and recovery solution, will my claims really get paid faster? 2.  So what exactly does your team need from our office to file the claims electronically? 3.  What are the liabilities involved in using an outside service? 4.  How much does the Patient Payment Plan™ cost? 5.  Will my patients actually consent to having their accounts drafted every month… and paying the service charge? 6.  Does the monthly payment have to be the same amount for each patient? 7.  How do you collect your service fees from me, the doctor? 8.  What about paperwork? Is it complicated and time-consuming? 1.  I am currently filing paper claims if I transfer my claim filing to Rx Business Solution's billing and recovery solution, will my claims really get paid faster? Most definitely. Electronic claims are always processed before paper claims, and because of the electronic tracking methods in place, the insurance companies cannot claim they never received your claims. With our exclusive next generation technology your claims can settle with money in your account in as little as 7 days. ^ Top 2.  So what exactly does your team need from our office to file the claims electronically? We will need a copy of the super bill for services performed, a copy of the patient registration form, and a copy of the insurance card front and back. If Quest National Services is going to perform full accounting of payments as well, then we will need a copy of the EOB so we can properly post payments. ^ Top 3.  What are the liabilities involved in using an outside service? At Rx Business Solutions we take every precaution to ensure the quality and security of handling your billing needs. Our software and systems meet or exceed all the guidelines stipulated in HIPAA. All data is backed up on a daily basis and is stored off site in multiple remote data centers; a backup can also be provided to your office upon request. These data centers use the latest in security and hacker prevention to keep your data completely safe. ^ Top 4.  How much does the Patient Payment Plan™ cost? There is only an initial setup fee with no ongoing cost to you. The way we make money is by charging the patient a percentage of their monthly payment, plus a one-time set up fee to enter them into the system. Please contact a representative to discuss these fees for your practice. ^ Top 5.  Will my patients actually consent to having their accounts drafted every month… and paying the service charge? YES. Think about it. If a patient has a bill of $500 to pay out of pocket, you can now offer them the ability to make smaller monthly payments instead of paying in one lump sum. You can choose the amount of the payments, but let us say for this example that you decide to have the patient pay $50 a month for 10 months. That is $500 dollars, right? To keep the math easy let us add a 5% service charge to their $50 payment. The patient now has to pay $2.50 for the service fee to use the service that month, bringing their total monthly payment to $52.50. Do you think that for an extra $2.50 a month the patient is going to turn you down? Generally the answer is no. In essence, you have just extended them credit at an extremely low 5% interest, without a credit check or additional hassles. Try finding a credit card that is so generous! And remember, the important thing here is that the money will be automatically drafted out of their account every month, which virtually assures you of payment. ^ Top 6.  Does the monthly payment have to be the same amount for each patient? NO, our program is completely flexible. Payment amounts can be different for each patient depending on their circumstances. You may have a patient who owes you $2,200, and you could put him on a plan to draft $220 out of his account for 10 months. You could also draft $100 for 22 months, or $22 for 100 months. It is completely up to you. You just need to take a look at each patient and decide how much they will be willing and able to pay and set your payments accordingly. ^ Top 7.  How do you collect your service fees from me, the doctor? It is a simple process. We automatically draft your account the day after the patient checks are deposited for the total amount of the combined service fees. For example, we will use a 5% service fee. If you have 20 patients on the plan who pay you $50 a month, they would each incur a $2.50 service fee, making their total payment $52.50. So each month, we would be depositing $1,000 worth of payments into your account, plus the $50 worth of service fees for a total of $1,050. We simply draft your account and collect our $50 fee. It is completely hassle free for you and does not cost a thing. ^ Top 8.  What about paperwork? Is it complicated and time-consuming? NO, it could not be simpler. First of all, we will provide you with professionally designed literature that describes the Patient Payment Plan™ to your patients and lets them know exactly how it works. Then we provide you with application forms in electronic format so that you can easily print copies for your patients. The patient fills out this easy, one page form with all of the pertinent information about themself and their banking information. The last step is to attach a check made out to "RX Business Solutions" for the one time setup fee. The application form and check are then sent to our office. There is nothing more to it than that. ^ Top

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